Frequently asked questions
How long will it take to resolve my problem?
We offer efficient problem resolution services, ensuring quality work. Basic issues can be resolved in ten minutes, while complex problems can take an hour or more. We aim to provide quick solutions without compromising quality.
Are your technicians going to be able to fix my issue or answer my questions effectively?
Absolutely. All Our technicians are experienced and knowledgeable about all supported technologies.
Are Azanah support technicians certified?
Our technicians' certifications are not a requirement, as they don't accurately reflect their knowledge, experience, and ability. We value and access our technicians based on education, experience, and communication, and most especially ethical values.
What brands of products does Azanah support?
We support all companies manufacturing computers, consumer technology devices, peripherals, and software, including Dell, HP, Lenovo, Apple, Sony, Acer, Huawei, Netgear, Linksys, D-Link, Microsoft, McAfee, Symantec, Kaspersky, Trend Micro, Canon, Lenovo, Samsung, AWS, and Adobe.
What does remote tech support mean?
Remote tech support means you don’t have to physically come to us to have someone work on your computer. With your permission, we can access your computer over the internet to fix any problems you have. This allows us to save you time and money.
Don’t see your question?
You can reach us through phone, email, live chat. We’re happy to answer any of your questions at any time.
What services does Azanah offer for enterprises?
Azanah provides scalable, customizable customer & tech support for businesses, including 24/7 helpdesk services, proactive monitoring, and tailored solutions for startups and growing corporations.
What is Azanah’s Support as a Service (TSaaS)?
Azanah’s TSaaS allows businesses to subscribe to flexible, on-demand tech support services, helping companies scale their support operations as they grow, with affordable pricing models.
How does Azanah’s outsourced customer and technical support work?
We provide fully outsourced customer and tech support, integrating seamlessly with your business. Our support agents handle everything from inquiries to technical troubleshooting, allowing you to focus on growth.
How does Azanah ensure data security during tech support?
Azanah follows strict security protocols, using encrypted communication and secure remote access tools to protect your data at all times.
Can Azanah integrate with my company’s existing CRM or helpdesk system?
Yes, Azanah integrates with a variety of CRM and helpdesk systems, ensuring a seamless transition and support experience for your team.
How do I get started with Azanah’s enterprise support?
Simply contact us through our website or give us a call to schedule a consultation. We’ll work with you to create a support plan tailored to your business.
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