Support that Inspires. Resources that Empower
Azanah Support Resources
Discover helpful guides, inspiring insights, and expert advice from the world of tech support, customer service, and startup growth.
Customer support
Why Your IoT Startup Needs Support That Understands More Than Just Customers
The IoT revolution is accelerating—and with it comes a wave of eager users, curious adopters, and complex tech questions.......
Tech support
Personalized Tech Support for African Markets: Challenges, Opportunities & The Human Factor
In a continent teeming with innovation, startups, and a rising digital-first generation, Africa’s tech boom is impossible to ignore......
Ebook
Digital Confidence for Seniors: A Guide on how to stay safe online
Digital Confidence for Seniors is a friendly, easy-to-follow guide designed to help older adults navigate today’s digital world with confidence.
Tech support
Why Remote Work Needs Better Tech Support — And How Startups Can Stay Ahead
The world of work has changed.
The office isn’t always a place anymore — it’s a laptop, a coffee shop, a kitchen table, or a remote......
Tech support
Help Desk vs. Service Desk: Choosing the Right IT Support Model for Your Business
In the world of business tech support, the terms “help desk” and “service desk” often get tossed around like they mean the same thing.......
Home automation
Is Your Smart Home Listening Too Much?
In a world where smart fridges know when you're out of milk and your living room lights respond to your voice, it’s easy to marvel....
Tech support
5 Common Office Tech Glitches — And How to Fix Them Without Losing Your Mind
There’s nothing quite like the betrayal of a slow computer when you’ve got five tabs open, a Zoom call starting in two minutes.....
Customer support
How to Improve Customer Experience in Fintech by Enhancing Customer Support
According to PwC, 73% of consumers say customer experience is a key factor in their purchasing decisions—yet most fintechs are,,,,,
Customer Support
The Customer Support Gap in African Fintech — and What We Can Do About It
Africa’s fintech space has exploded over the last 5 years. Mobile money, cross-border payments, micro-investing, buy-now-pay-later services......
Customer support
Why Your Fintech’s Support Team Should Know Tech and Money
Your product may be world-class, but if your support team can’t understand both the tech behind....
Tech support
Customer Support vs. Tech Support: What’s the Difference—And Why It Matters to you
When something goes wrong with a product or service, customers reach for one thing: support....
Customer Support
AI in Customer Support: Where It Shines, Where It Fails, and How to Get It Right
There’s no doubt AI is reshaping customer support. From chatbots that handle hundreds of queries...
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